Membership Freeze
These policies are up-to-date as of 8/5/22
Standard Freeze:
Members can choose to freeze their membership starting on their requested billing date for a one-time fee of $25 for up to 3 months. If they are in an agreement, the months frozen will be added to the end of the agreement. Freezing the membership allows the member to keep their current rate and return without having to sign up again at a different rate.
Extended Freeze:
Your Wolves Den membership may be placed on a “Membership Freeze” for more than 3 months under certain circumstances, at Wolves Den discretion, at the same rate as our regular freeze. An extended freeze will only apply towards the following reasons
- Military Deployment
- Pregnancy
- Injury
Wolves Den Gym will need follow the freeze date from doctors note provided whether it is a pregnancy or injury.
Orders will need to be provided to Wolves Den Gym in order to extend any freeze due to military deployment.
Membership Cancellation:
All cancellations require a 30-day notice. The member will be required to make any Scheduled Payments that are due within the 30-day notice to cancel. All Memberships renew automatically for their respective term unless cancelled as provided herein.
Month-to-Month:
A month-to-month agreement may be canceled with a 30-day notice which can be filled. The member will be required to make any Scheduled Payments that are due within the 30-days and the membership will be terminated at the end of that period.
Annual:
Cancellation must be filled out with a 30-day notice from the members last scheduled payment date. Filling out a cancellation form before the end of the contract does not allow the member to leave the contract but will cancel the autorenewal of the contract. An annual agreement is a 12-month contract that must be fulfilled.
Military Orders:
All Military agreements are month-to-month and cancellation will work the same as a regular month-to-month. A month-to-month agreement may be canceled with a 30-day notice which can be filled. The member will be required to make any Scheduled Payments that are due within the 30-days and the membership will be terminated at the end of that period.
If the member was given a military annual membership, this membership will have a cancellation that works like the annual cancellation. Cancellation must be filled out with a 30-day notice from the members last scheduled payment date. Filling out a cancellation form before the end of the contract does not allow the member to leave the contract but will cancel the autorenewal of the contract. An annual agreement is a 12-month contract that must be fulfilled (including cancellations with military orders).
Death or Disability:
Members may terminate their agreement if they become totally or permanently disabled by giving written notice to Wolves Den Gym. If they pass away, their estate may terminate the contract by giving written notice.
General Cancellations:
If the cancellation request does not meet the above criteria for a member in a 12-month agreement, the member is still able to cancel. However, there will be a cancellation fee of $300 or the cumulative cost amount of months remaining on the agreement, whichever is the least cost.
Membership Suspension or Termination by Wolves Den Gym:
Wolves Den Gym reserves the right to suspend or terminate any membership, or service at any time for a failure to comply with these or any of our other rules, regulations, procedures or policies (which may be amended as necessary), Team Member directions, or for conduct we determine to be improper or contrary to our best interests or the best interest of our members, as determined by us at our sole discretion.
In order to cancel or freeze, requests must be handled in-person at Wolves Den Gym.